Reference

How lunar788 Handles Your Personal Data

Your account data — including your registered details, wallet connections to DANA, OVO, or GoPay, and session activity — is handled with clear purpose and limited scope.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacyNo Third-Party Data SalesCookie TransparencyYour Access Rights
lunar788 How lunar788 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with OTP verification on login and sensitive actions. We do not store your DANA, OVO, or GoPay PIN — only the wallet identifier needed to route your transaction.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your deposit method preference. No advertising cookies are placed without your acknowledgement.

Data Retention

Account data is kept while your account is active. If you close your account, we retain only what applicable regulations in your region require us to hold, then delete the rest.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support. We will confirm receipt and act within the timeframe local law sets.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat Support

Open the chat window from your account dashboard to speak with our team directly. Available around the clock for account and data queries.

Email Data Requests

Send your data access, correction, or deletion request to our support email. We aim to respond within a reasonable timeframe under applicable local rules.

Account Settings

Some data preferences — including communication settings and linked wallet details — can be reviewed and updated directly inside your account profile page.

Your Questions About Data and Privacy

We collect your name, contact details, and the wallet identifier for DANA, OVO, or GoPay you use to fund your account. Device and session data is also recorded for security purposes.

We do not sell or share your data with advertisers. Data is shared only with payment processors like DANA, OVO, and GoPay to the extent needed to complete your transactions.

Contact our support team via live chat or email with your account details and the request type. We will verify your identity and provide your data within the timeframe local regulations require.

Yes. Submit a deletion request through support. We will remove your data except for records we are required to retain under applicable local law in your eligible region.

We use session cookies for login continuity and functional cookies to remember your preferred deposit method. No advertising or tracking cookies are set without your prior acknowledgement.

No. We store only the wallet identifier needed to route your deposit or withdrawal. Your PIN is entered directly in your wallet app and never passes through our systems.